> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.haddock.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A document has not been digitized

Documents that haddock cannot finish processing appear under **Needs review** or **Rejected**.

1. **Needs review** — the file was read, but data is missing or uncertain. Open the document to complete or correct it.
2. **Rejected** — the file is invalid, duplicated, or not good enough to process. Hover **Rejected** to see the reason. Most rejected documents cannot be edited like a processed document.

See [Why a document has been sent for review](https://support.haddock.app/en/article/why-a-document-has-been-sent-for-review-k4b35b/) for review reasons and fixes.

## Digitize anyway (rejected documents)

On some **rejected** documents you can choose **Digitize anyway** to run extraction again on the same file.

### When it is available

- Only for **Rejected** documents with one of these reasons:
  - **Mixed documents** — more than one document in the upload.
  - **Missing pages** — pages appear to be missing.
  - **Invalid type** — the file type is not supported for automatic processing.
- You need **upload documents** permission.

It does not appear for other rejection reasons (for example duplicate, missing information, or poor quality).

### How to use it

1. In **Documents**, find the rejected document (status filter or **Rejected** queue).
2. Open the **...** menu on the row.
3. Choose **Digitize anyway**.
4. Read the warning and confirm with **Continue**.
5. When processing finishes, the document moves to **Needs review** or **Processed**, depending on the result.

### What it does not do

- It does not apply to every rejection reason.
- It does not change the file before resending it.
- It does not guarantee a correct result; review totals and lines after digitization.

For documents rejected with **missing information**, use **Complete** from the row menu when that action is available.