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# Create purchase incidents

📍 [Create an incident when uploading documents](#create-an-incident-when-uploading-documents)

📍 [Create an incident when the document is already digitized](#create-an-incident-from-the-already-digitized-document)

📍 [Create an incident in the order review process](#create-an-incident-in-the-order-review-process)

📍 [Created incidents page](#created-incidents-page)

---

You can add or create incidents for your purchases during [document upload](#h_992c35b23d) or [when the document is already digitized](#h_4e94d04ca3). You can also do it directly in the order review process.

## 🆙 Create an incident when uploading documents

1. Upload a document. Do you have questions? We explain how in [this article](https://intercom.help/haddock-app/en/articles/6863568-como-subir-un-documento).

2. Select the incident **reason**.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/01-create-an-incident-when-uploading-documents.png)

3. Add a **comment** related to the incident.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/02-create-an-incident-when-uploading-documents.png)

## 📃 Create an incident from the already digitized document

**1. Open the document** you want to add the incident to.

2. Click **"Add incident"**.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/03-create-an-incident-from-the-already-digitized-document.png)

3. Select an option from the dropdown and add more details about the incident.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/04-create-an-incident-from-the-already-digitized-document.png)

## 🛒 Create an incident in the order review process

1. Click the **Shared** order you want to review.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/05-create-an-incident-in-the-order-review-process.png)

2. Select the products that arrived incorrectly by marking the X.

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/06-create-an-incident-in-the-order-review-process.png)

3. You will be able to add the **incident** from the same screen. If you have questions about how to manage product incidents in orders, you can visit this [article](https://help.haddock.app/en/articles/8596450-auto-albaran-digital).

![](https://storage.googleapis.com/helpdesk-haddock-images/documents/more-documents/create-purchase-incidents/images/07-create-an-incident-in-the-order-review-process.png)

4. Click **Save** and the incident will be created automatically in haddock's Incidents section.

## 📨 Created incidents page

On the **incidents page** you can see who created it, its status, add extra comments, and once it has been resolved, mark it as resolved.

![](https://downloads.intercomcdn.com/i/o/914321316/d07cc100b609b0434445375a/Captura+de+Pantalla+2023-12-20+a+las+12.30.35.png?expires=1755014400&signature=ab4190a0df20e48cab5ceadb84fe6d8849c660186a874fdb871bbc060c6d728d&req=fSEjFct%2FnoBZFb4f3HP0gIICSWQVpi4HNe0eZHUGYxNEVEX2xuaarRC8N6PF%0AbFHMdo%2Bv6JgwU1QEUw%3D%3D%0A)