> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.haddock.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Frequently asked questions about orders

### Which guide should I follow to place an order?

It depends on the screen you see when you open **Ordering**:

* If you see **Order**, **New order**, or **Lists**, follow [Create order from products](https://support.haddock.app/en/article/create-order-from-products-xwyz9b/).
* If you see a supplier list directly, follow [Create order by supplier](https://support.haddock.app/en/article/create-order-by-supplier-su9m1e/).

### Can I save my regular purchases?

Yes, if your **Ordering** screen shows the **Lists** section. [Here](https://support.haddock.app/en/article/how-to-use-shopping-lists-gl90d2/) we explain how to create and use shopping lists.

If you do not see **Lists**, use [Create order by supplier](https://support.haddock.app/en/article/create-order-by-supplier-su9m1e/).

### What happens if I select products from several suppliers?

In the [Create order from products](https://support.haddock.app/en/article/create-order-from-products-xwyz9b/) flow, haddock automatically separates products by supplier on the **Order review** page.

### Can I send an order by WhatsApp or email?

Yes. The exact sharing options depend on the ordering flow you are using:

* If you created the order from products or lists, follow [Review and share orders](https://support.haddock.app/en/article/review-and-share-orders-9boibm/).
* If you created the order from a supplier, follow [Create order by supplier](https://support.haddock.app/en/article/create-order-by-supplier-su9m1e/).

### Where can I find an order after sharing it?

Shared orders appear in **Order history**. From there, you can search, filter, download, share again, or duplicate them. [Here](https://support.haddock.app/en/article/manage-order-history-1qbznge/) we explain how to manage them.

### When I receive the order, is there an easy way to check that it is correct?

Yes. You can review the received order from **Order history** and check quantities, prices, and incidents. [Here](https://support.haddock.app/en/article/how-to-review-an-order-and-create-a-digital-delivery-note-1e2yq1s/) is the step-by-step guide.

### Will a delivery note be created directly from that order?

Yes. When you confirm receipt of the order and finish the review, a delivery note is created automatically, so you do not need to digitize the supplier's one.

### Can I add the image of the paper delivery note so I don't lose it?

Yes. You can attach it to the delivery note generated by haddock so you always have it at hand. [Here](https://support.haddock.app/en/article/how-to-review-an-order-and-create-a-digital-delivery-note-1e2yq1s/) we explain how to do it.