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> Use this file to discover available pages before exploring further.
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# How to create an issue manually

The **Issues** section is where you review and manage incidents. You cannot open a blank incident from that list. Incidents are created from a document, a purchase order, or reconciliation, and then managed in **Issues**.

## Where you can create an incident

- **Document upload** — add an incident while you upload or configure a document.
- **Digitized document** — open the document and choose **Add incident**.
- **Reconciliation** — create or accept an incident when invoice and delivery note data do not match.
- **Purchase order review** — mark products that arrived incorrectly while you review a shared order.

See [Create purchase incidents](https://support.haddock.app/en/article/create-purchase-incidents-whqgap/) for step-by-step flows.

## Incident types

- **Document-related incidents** — linked to invoices, delivery notes, or other expense documents.
- **Purchase order incidents** — linked to a purchase order during order review.

## Reasons you can choose

**Shared reasons**

- Faulty goods
- Other

**Document-related reasons**

- Incorrect pricing
- Missing products
- Missing discount
- Missing documents
- Result mismatch
- Discrepancy

**Purchase order reasons**

- Not received
- Incorrect quantity

## Status and priority

**Statuses**

- New
- In progress
- Waiting for user
- Resolved

**Priority (severity)**

- Low
- Medium
- High

Open an incident from **Issues** to change its status or priority, add comments, and mark it resolved when the problem is closed.