📌 Place an order

📌 Check an order

📌 Report a correct order

📌 Report an incorrect order

📌 Final review and creation of digital dispatch note

📌 Add image of the actual dispatch note

When you receive an order from a supplier, it is essential to check that you have received all the products as listed on your order sheet.

🛒 How to place an order from haddock

The ordering feature is only available on mobile.

Using haddock’s ordering functionality, checking that an order has been received correctly takes only a few minutes.

👀 Check an order

1️⃣ Go to Orders from your mobile device.

2️⃣ Click on Order History. You will see all orders placed, sorted by delivery date.

3️⃣ Select the Shared order you want to review and click Review Received Order.

You can only review orders with the yellow Shared label.

4️⃣ A list will appear with all products and quantities ordered from your supplier so you can check against the actual dispatch note that everything has been received correctly.

✔️ Report a correct order

If you have checked with the actual dispatch note that all products are correct, simply click the ✔️ next to each product.

❌ Report an incorrect order

If you find any discrepancies between the actual dispatch note and the order received, you will need to collect some information to report to the supplier:

1️⃣ Type of issue

• Not received. No units of the product were received.
• Incorrect quantity. A different quantity than indicated on the order sheet was received.
• Defective product. The product received is damaged or in poor condition.
• Other. You can add any other issue related to the product.

2️⃣ Incorrect quantity

If the correct quantity was not received, you can indicate the exact quantity you did receive.

3️⃣ Incorrect price

If the actual dispatch note shows an incorrect price, you can report it in this section of the order.

👀 Final review and creation of Digital Dispatch Note

1️⃣ Once you have reviewed each product, access the final summary by clicking the Review button at the bottom of the order.

2️⃣ After reviewing the order, you can add your supplier’s details to create a dispatch note:

• Dispatch note date. The date you are creating the dispatch note.
• Document number. Add the number from the actual dispatch note provided by your supplier at the time of delivery.
• Additional costs. You can add any extra costs associated with the order.
• Additional discounts. You can add any extra discounts associated with the order.

3️⃣ A digital dispatch note will be created, which you can view from the Documents screen.

📷 Add image of the actual dispatch note

If you received a physical dispatch note, you can attach an image in the last step. This dispatch note will not be digitized, but you can view it from the Documents screen alongside the details you entered.

The image you attach is for reference only; the information you entered in the system will take precedence.

Updated on: 04/09/2025