> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.haddock.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Purchase order incidents

Purchase order incidents track problems found while you review a shared order before or after delivery.

## Create an incident during order review

1. Open the **Shared** order you are reviewing.
2. Mark products that arrived incorrectly.
3. Add the incident from the same review screen with a reason such as **Not received**, **Incorrect quantity**, **Faulty goods**, or **Other**.
4. Save. haddock creates the incident and lists it under **Issues**.

For upload and document flows, see [Create purchase incidents](https://support.haddock.app/en/article/create-purchase-incidents-whqgap/).

## Reasons and status

Purchase order incidents use the purchase order reasons above plus shared reasons where applicable. Manage status and priority from **Issues** like any other incident.

## Where to follow up

Open **Issues** and filter by purchase order incidents to add comments, change status, and mark them resolved.