> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.haddock.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What Fina notifications mean and what to do in each case

Fina notifications appear in **Fina > Recent activity**. From there you can see what Fina has done, open the details of each case, and act only when needed.

**Important:** not every restaurant will see the same notifications. Some depend on options such as **Collect invoices from emails**, **Analyze and suggest reconciliations**, or **Automatically reconcile invoices with no discrepancies** being enabled within **Fina > Settings**.

## Documents collected

**What it means:** Fina has found one or more documents in your connected emails and uploaded them correctly to haddock.

**What to do:** click **View document** or **View documents** to check that they are in **Documents**. If everything is correct, you do not need to do anything else.

## Rejected documents

**What it means:** Fina found the file in email, but could not process it. From the notification you can open **View reasons** to see the exact reason for each document.

The reasons that can appear in the product today are:

* **Document protected by password**
* **We could not associate the document with a restaurant**
* **We had a problem scanning the document**

**What to do in each case:**

* If the document is password protected, resend it without protection.
* If it could not be associated with a restaurant, check that the correct email and restaurant are configured and resend it.
* If there was a problem scanning it, resend it or upload it manually from **Documents**.

**Keep in mind:** files that are not PDF do not generate this notification. If you want Fina to collect them by email, send them as PDF.

## Documents not found

**What it means:** Fina could not reconcile an invoice because documents are missing to complete that reconciliation.

**What to do:** go to **View details** to review the affected invoice. If you see the **Resolve issue** button, open it to review the issue and upload the missing documents before reconciling again.

## Unfavorable discrepancy

**What it means:** Fina has detected a discrepancy against you between the invoice and the delivery notes, and has created an issue.

**What to do:** use **View details** to review the pending reconciliation and **Resolve issue** to work on the issue.

## Favorable discrepancy

**What it means:** Fina has detected a discrepancy in your favor when comparing the invoice with the delivery notes.

**What to do:** go to **View details** and review the amount and notes for the pending reconciliation before deciding how to handle it.

## Successful reconciliation

**What it means:** Fina has correctly reconciled the invoice with the associated documents.

**What to do:** you can open **View details** to check which documents were reconciled and the reconciled amount. If everything is correct, you do not need to do anything else.

## Orphan delivery notes

**What it means:** Fina has detected delivery notes from one or more suppliers that still do not have their corresponding invoice for a specific month.

**What to do:** open **View details** to see the list by supplier. From there you can open each delivery note, check what is missing, and request or upload the pending invoice.

## Issue resolved by AI

**What it means:** Fina has automatically resolved a previous issue. Today it can resolve issues for **missing documents** or **discrepancies**.

**What to do:** open **View issue** if you want to review what changed. If you see that the resolution is correct, you do not need to do anything else.

## Quick tips

* The same notification can group several documents or several suppliers.
* If you expected a notification and it does not appear, check in **Fina > Settings** that the relevant automations are enabled.
* If you send documents by email, make sure the file is a PDF.