> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.haddock.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is a role and what is it used for?

A role is the **position or specific function of an employee within a Group** that provides a given service.

For example, in healthcare, **nurse** and **assistant** are different roles. In hospitality, **waiter** and **cook** are also roles.