> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Why don't my products appear?

The products you see in haddock **are generated automatically from the documents you upload.** Therefore, the issue may be in the purchase document or even in the supplier.

These are the most common problems:

🔗  ["My products are not grouped"](#2-my-products-are-not-grouped)

🔎  ["I can't find a product"](#2-i-cant-find-a-product)

🚚  ["The same product, but I buy it from different suppliers"](#2-the-same-product-but-i-buy-it-from-different-suppliers)

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## 🔗 "My products are not grouped"

If you see your products on two different lines in the main product list, it is mainly due to one of these reasons:

**❗️ Problem:** Different **description or format**

If part of the product description is different, or there are extra or missing elements, it will be treated as two different products.

**✨ Solutions:**

* **Edit the description** of the product in the document (in the document details tab).
* **Group it with the main product**:

1. In the product profile, click the 3-dot menu ( ⋮ ) in the top-right corner
2. Click "Group" to open the grouping screen
3. Select which product(s) you want to group it with.

If you have any doubts, we recommend reviewing the article [How to group products](https://support.haddock.app/en/article/how-to-group-and-ungroup-products-1cylecx/). We explain product grouping in more detail there.

---

## 🔎 "I can't find a product"

If you can't find the product in the product list or when you are creating recipes, it may be due to one of these reasons:

### 🚚 The supplier category

**Why?** In the products screen (in the side menu), only products in **raw materials, drinks, cleaning, or consumables** are shown.

**✨ Solution:**

Classify the supplier into one of the categories mentioned:

1. Click **Suppliers** in the side bar
2. Find the supplier using the search bar and click on it
3. Click "edit" (you will find it next to the name)

## 🛒 "The same product, but I buy it from different suppliers"

If you buy the same product from different suppliers, look for the supplier in the **Suppliers** section and check whether it has a category assigned. That way you will find all the products you need.