📍 How can I download haddock invoices or change my subscription payment method?

📍 How can I cancel my subscription?

❗️Remember that only the account owner or users with the corresponding permissions can do this.

Here we show you how to manage your team's permissions within haddock Access Roles for Invited Users

How can I download haddock invoices or change my subscription payment method?

1. Click your initial to open the menu.

2. Click "My restaurants."

3. Select the restaurant.

4. Go to the Subscription section.

5. Click "Invoices"

6. A screen with billing information will open.

7. Choose a payment method

8. Enter or change the information.

How can I cancel my subscription?

To request cancellation of your subscription, you need to fill out the cancellation form.

Steps to cancel your account

1. Open the cancellation form: https://web.haddock.app/cancel

2. Specify which location you want to cancel and fill out the form

Important information

⚠️ You must respect our 30-day notice policy

⚠️ Invoices already issued must be settled

📄 Check the details in our Terms and Conditions

Prefer to stay with us?

We can offer you free training to help you get more out of the platform. Write to us through chat and we’ll schedule it for you.

How to contact us

💬 Computer: Look for the chat icon in the lower-right corner.

💬 Mobile: Open the user menu to access the chat.

💭 You can also email us at support@haddock.app

Updated on: 23/04/2026