What Fina notifications mean and what to do in each case

Fina notifications appear in Fina > Recent activity. From there you can see what Fina has done, open the details of each case, and act only when needed.

Important: not every restaurant will see the same notifications. Some depend on options such as Collect invoices from emails, Analyze and suggest reconciliations, or Automatically reconcile invoices with no discrepancies being enabled within Fina > Settings.

Documents collected

What it means: Fina has found one or more documents in your connected emails and uploaded them correctly to haddock.

What to do: click View document or View documents to check that they are in Documents. If everything is correct, you do not need to do anything else.

Rejected documents

What it means: Fina found the file in email, but could not process it. From the notification you can open View reasons to see the exact reason for each document.

The reasons that can appear in the product today are:

• Document protected by password
• We could not associate the document with a restaurant
• We had a problem scanning the document

What to do in each case:

• If the document is password protected, resend it without protection.
• If it could not be associated with a restaurant, check that the correct email and restaurant are configured and resend it.
• If there was a problem scanning it, resend it or upload it manually from Documents.

Keep in mind: files that are not PDF do not generate this notification. If you want Fina to collect them by email, send them as PDF.

Documents not found

What it means: Fina could not reconcile an invoice because documents are missing to complete that reconciliation.

What to do: go to View details to review the affected invoice. If you see the Resolve issue button, open it to review the issue and upload the missing documents before reconciling again.

Unfavorable discrepancy

What it means: Fina has detected a discrepancy against you between the invoice and the delivery notes, and has created an issue.

What to do: use View details to review the pending reconciliation and Resolve issue to work on the issue.

Favorable discrepancy

What it means: Fina has detected a discrepancy in your favor when comparing the invoice with the delivery notes.

What to do: go to View details and review the amount and notes for the pending reconciliation before deciding how to handle it.

Successful reconciliation

What it means: Fina has correctly reconciled the invoice with the associated documents.

What to do: you can open View details to check which documents were reconciled and the reconciled amount. If everything is correct, you do not need to do anything else.

Orphan delivery notes

What it means: Fina has detected delivery notes from one or more suppliers that still do not have their corresponding invoice for a specific month.

What to do: open View details to see the list by supplier. From there you can open each delivery note, check what is missing, and request or upload the pending invoice.

Issue resolved by AI

What it means: Fina has automatically resolved a previous issue. Today it can resolve issues for missing documents or discrepancies.

What to do: open View issue if you want to review what changed. If you see that the resolution is correct, you do not need to do anything else.

Quick tips

• The same notification can group several documents or several suppliers.
• If you expected a notification and it does not appear, check in Fina > Settings that the relevant automations are enabled.
• If you send documents by email, make sure the file is a PDF.

Updated on: 23/04/2026