📍 The credentials are incorrect

📍Could not connect, we will try again later

📍No sales have been received in the last 5 days

📍Could not connect to the server, make sure it is accessible and we will try again later

When you integrate your point of sale terminal into haddock, you may sometimes run into connection problems that prevent you from seeing sales correctly in the dashboard.

In the integrations section you can see the status of your connection. If there is a problem, an error message will appear telling you what you need to do to fix it.

Most common problems

🚨 The credentials are incorrect.

✅ Check the credentials entered from the integration screen. You can edit them directly by clicking the edit icon (pencil) or, if you prefer, disconnect the integration and connect it again.

🚨 Could not connect, we will try again later.

✅ This error is caused by some unknown issue (for example, the integration server is under maintenance) and the best thing to do is wait for it to be resolved. If it has been like this for several days and sales are not coming through, it is advisable to report it.

🚨 No sales have been received in the last 5 days.

✅ If you really have sold during the last 5 days but it is not reflected in haddock, you should report the error. This warning is mostly informational, but it does not necessarily mean there is an error.

🚨 Could not connect to the server, make sure it is accessible and we will try again later.

✅ This only happens for those who need to manage their own server (Agora and BDP). In this case, you should check that your server is working correctly and that its ports are open. To check whether a server is accessible, you can use this website.

Updated on: 23/04/2026