Issues FAQ

Can I create an issue? When?

You can create issues during:

• Document upload.
• Reconciliation.
• Order receipt.

You only need to click Add issue and select the reason.

How do I change the status and/or severity of an issue?

Very easy! You only need to select the issue and, in the popup that appears, you can change the status and severity.

What are the issue statuses?

There are three statuses: New, In progress, and Resolved.

Where can I see resolved issues?

In Issues you can filter by issue status.

Updated on: 23/04/2026