Products FAQ

What information can I see in the Products module?

You can view all your products extracted from line items (the rows that indicate the purchased items) from invoices and delivery notes in the categories of raw materials, drinks, cleaning, and consumables.

Our algorithm is able to merge line items that have descriptions with an almost exact match and the same unit of measure. It will merge products with the same name even if capitalization differs (for example: Lechuga and LECHUGA), but NOT if there are significant spelling differences (for example: Lechuga and Lechugga). Therefore, you would need to edit the description of that last line item so it matches the correct one.

IMPORTANT: We recommend not changing the name of line items from the initial description reading unless there is an error in the digitization.

Can I set a reference price myself?

Of course! You can do it by selecting the product and going to Settings > Price. You only need to activate the option and add the amount.

Can I group products from different suppliers?

Our algorithm automatically merges products with the same name, but distinguishes by unit of measure.

To unify them, you need to go to Group with another and search for all the ones you want to merge from the list. Once you have them, the next step is to enter a name and, if you want, a product code. To finish, you need to choose the base unit of measure and enter the equivalents. We show you how here.

Can I convert boxes/kg/products?

Yes! You can choose a base unit of measure to which the different purchase units will be converted. To do this, select the product and go to Settings > Purchases, choose the base unit of measure (units, kilos, or liters can be used), and add the conversion data. Here is the step-by-step guide on how to do it.

What is the reference price?

It is the average price you have paid, or should have paid, for a product. We can extract it in three ways:

1. Custom amount, for example, the price agreed with your supplier.
2. The price of the last purchase.
3. Weighted average price, which will calculate the average of the last 12 months.

The description of a product was digitized incorrectly. Can I edit it?

If the image is not high quality or the invoice has stains or is wrinkled, our text recognition tool may confuse one of the characters in the line item description. This would cause it not to match the description of the other purchases and, therefore, not merge them. In this case, you would need to open this product and click the icon you'll find at the end of the line that contains the purchase information. This action will take you to the document, and from there you can edit the description so it matches the other purchases.

Why don't my products appear?

The reason you do not see the products may be that by default only those from delivery notes are shown, and not those from invoices. It is possible that the products you are looking for from this supplier are in the invoices. However, this can be changed in the supplier settings. Specific supplier > settings > Which documents do you want to see products from? > Invoices.

Another reason you may not be seeing the products is that a category shown in this module has not been configured. Remember that only products from the categories Raw Materials, Drinks, Consumables, and Cleaning will be shown.

I have a duplicate product. Why?

Here we explain why your products may be duplicated.

Can I categorize products by families and subfamilies?

Of course! Here is the guide on how to do it.

Can I filter products with price increases?

Yes! We explain how to do it here.

Updated on: 23/04/2026