Purchase order incidents

Purchase order incidents track problems found while you review a shared order before or after delivery.

Create an incident during order review

1. Open the Shared order you are reviewing.
2. Mark products that arrived incorrectly.
3. Add the incident from the same review screen with a reason such as Not received, Incorrect quantity, Faulty goods, or Other.
4. Save. haddock creates the incident and lists it under Issues.

For upload and document flows, see Create purchase incidents.

Reasons and status

Purchase order incidents use the purchase order reasons above plus shared reasons where applicable. Manage status and priority from Issues like any other incident.

Where to follow up

Open Issues and filter by purchase order incidents to add comments, change status, and mark them resolved.

Updated on: 15/05/2026