Documents FAQ

How can I digitize invoices, delivery notes, and tickets?

You can upload documents by taking a photo, attaching the file (pdf, jpg...) or sending them by email. Here is the guide where we explain how to do it!

I want to add information but I do not have the invoice, how do I do it?

If you do not have the document, you can upload it manually by entering the data yourself. You will need the amount (base and VAT), supplier, date, document type, and document number.

Can I filter digitized documents?

Yes, you can filter by document type, payment status, reconciliation status, whether it has been exported or not, date range, due date, payment method, category, or supplier. You can also sort them by upload date, document date, or amount from highest to lowest.

Where is the trash and how long are deleted documents kept?

You will find deleted documents by filtering within the Documents page by the Deleted status. From there you can restore or view the documents you deleted.

Remember that documents stay in this view for 90 days from the moment they are deleted before being permanently removed 🗑️.

Can I export documents?

Of course! You just need to select the documents you want to download and click the button in the top right corner. You can choose what information you want to download, summaries and totals, PDFs, Products, and accounting. You can also choose PDF and CSV format.

A document was digitized with incorrect information. How can I fix it?

Open the document with that error, click the options menu (access it by clicking the three dots in the top right corner), and click Edit.

A small screen will open where you can edit the general document information (Supplier, document type, document number, date, and category). You can also edit the totals, VAT, and line items by clicking the pencil next to that information.

We also recommend reporting that error to us as explained in the following article so we can prevent it from happening again.

Do manually uploaded expenses count toward the number of documents in my plan?

No, only those uploaded with a photo, in pdf, or by email.

Why are deleted documents also counted in the counter?

Deleted documents were previously digitized documents, so they reduce the number of documents you can upload per month. Keep in mind that the counter is for digitized documents, not stored ones.

I have expenses that repeat every month. Can I create a recurring one?

Yes, here we show you how to do it.

What should I do if my supplier gives me a handwritten delivery note?

You have 3 options:

• Ask your supplier to change the way they provide delivery notes.
• Upload a manual expense to haddock.
• Place your order from haddock and a digital auto-delivery note will be created.

I do not have an invoice, only a receipt. Can I upload it to haddock?

Yes, you can upload the receipt and haddock will digitize it. You can then manually add the supplier details.

Digitizing

I uploaded a document and cannot find it. Where could it be?

When you upload a document, it goes to the “Digitizing” list. Documents under review are in the digitization process.

If the document is not in Digitizing, you will probably find it in Needs review or among the Rejected documents. You can use the filters to find it faster.

Can I delete a document that is being digitized?

Of course! You only need to click the 3 dots on the document and delete it, but this will not subtract it from the account document counter.

Needs review

What does it mean when a document needs confirmation?

Sometimes our algorithm may not detect some type of information or it may not appear in the document, so the digitization process cannot be completed. There are several reasons:

Supplier not detected: the CIF that allows us to detect which supplier the document belongs to was not found. In this case you only need to select the supplier and that is it. It will go directly to digitized!

Handwritten document: the algorithm has detected that the document is handwritten. You will need to review and complete the data manually.

Validations: there is data that does not match or requires your confirmation.

How can I delete a document that is missing information?

You only need to click the three dots on the document and delete it. Easy as that!

Rejected

Why was a document rejected?

If our algorithm has rejected a document, it means that there is some kind of error and that it could not be digitized:

Poor image quality: remember that photos need to be of good quality and all data must be clearly visible. We recommend deleting it and uploading it again.

Missing information: the document does not contain some essential information (date, document type, amounts...). We recommend identifying what is missing and talking to your supplier so they can complete it, since all that information is required by law. It is also possible that a page is missing from the document.

Documents were mixed together: there is more than one invoice, delivery note, or ticket in that upload. You will need to delete it and upload the documents separately.

Pages are missing from the document: Remember that you need to upload all pages of your invoices or delivery notes.

Incorrect format: haddock detected that the document format is not correct.

Duplicate: the algorithm detected that this document has already been digitized and is therefore duplicated. To fix it, you only need to delete this document.

Upload error: there was some kind of error during the upload. It is likely that the image is not displayed correctly, so we recommend deleting it and uploading it again.

Updated on: 23/04/2026