Complete rejected documents
Rejected documents could not be processed automatically. They stay in the Rejected status until you fix the file, complete missing data, or remove them.
Needs review documents are different: haddock digitized them but needs you to confirm or complete fields. See A document has not been digitized and Why a document has been sent for review.
When a document is rejected
Open the document or hover the Rejected label to see the reason. Common cases include duplicate file, mixed documents in one upload, missing pages, invalid document type, or poor image quality.
Some rejected documents offer Digitize anyway or Complete from the row menu, depending on the reason and your permissions.
Complete a rejected document with missing information
When the reason is missing information, open the row menu and choose Complete. Fill in the required fields and save.
Digitize anyway
For certain rejection reasons (mixed documents, missing pages, invalid type), users with upload documents permission can choose Digitize anyway to resend the same file for another extraction attempt. See A document has not been digitized.
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Updated on: 15/05/2026
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